Contents
Introduction
As an Account Owner or Admin within ChMeetings,, you can purchase SMS or voice credits by going to Settings - Payments & Credit.
Here is where you will always find a list of available packages and their pricing. Package size and pricing will vary, depending on your country.
Package purchases are based on one-time payments, not on recurring subscriptions. Your credits will not expire if you do not use them.
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Availability note: SMS and voice credits are available in the United States, Canada, Australia, the United Kingdom, and Egypt. If you are based in another country, no credit packages are available. You can still send texts by connecting your own SMS provider, such as Twilio, SMSGlobal, or Clickatell, under Settings > Integrations > Bulk Text/Voice Service. We will notify you in the app in case you cannot purchase credits. Please get in touch with us if you need to send messages via our credits option. |
Here is an example of what the packages may look like (The package sizes and pricing shown in the screenshot below apply to the United States and are only for reference purposes.):
Purchase a credit package
To purchase a particular package, please click on the price button below the number of credits you require.
Once you make your selection, a payment window will be displayed. Here is where you can subscribe to the desired credit package and pay with your current default payment method. If you do not yet have a payment method saved, you can add one in the Payment Method section, on the same screen.
Click Add Payment Method (if you never added one before) or Update Billing Info, then enter your credit card details: Card Number, Expiry Date, and CVC.
Click on Save to save your payment method.
Note: Payment transactions within ChMeetings are made via a secure connection. You can check yours by clicking on the lock icon, next to the app.chmeetings.com URL, in your browser.
As soon as the payment goes through, the credits appear in your balance and you can start sending SMS and voice messages right away. Each SMS uses 1 credit and each voice message uses 2 credits.
Note: Texting turns on with your first purchase once the account owner's email address is confirmed. If it isn't confirmed yet, texting turns on after your first 7 days on a paid plan. New accounts can't send messages during the 48-hour account approval.
Get a dedicated phone number
If you send many messages or want to use two-way messaging within ChMeetings, you can get a dedicated phone number at no extra cost.
Under Settings > Payments & Credit, click Choose a Number and Select the one that’s best suitable for you. You can enter an area code to localize your number.
Free dedicated phone numbers are only available with a paid account and once you have purchased a credit package. Once you select a number, calls and messages will be automatically roughted through this number rather than from your personal or organizational number.
Free dedicated phone numbers are also only available in the USA and Canada.