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Printer Setup & Troubleshooting

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Contents

Printer Setup

This guide walks you through setting up your Brother printer to print check-in labels (Name Tags) for parents and children using the ChMeetings app.

 

Step 1: Enable Name Tag Printing in Event Settings

Before printing, ensure name tag printing is enabled:

  • Go to Event Settings.

  • Locate the option: Enable Print Name Tags for Child and Parents.

  • Make sure the toggle is enabled.

 

Step 2: First-Time Check-In Printer Setup

The setup process only appears during the first check-in. Printer settings are saved for future use. When you perform the first checkin:

  1. A Printer Setup popup will appear.

  2. The app will request permission to find devices on the network.

  3. It will begin searching for available Brother printers.

  4. Once a printer is detected, the Printer Settings screen will open.

 

Recommended Print Settings

  • Page Size: 62mm x 100mm (2.4" x 3.9")

  • Layout: Landscape

 

Modify Printer Settings Later

To change the Printer, Paper Size, or Layout:

  • On iPhone: Tap the top-right menu (⋯) in Printer Setup.

  • On iPad: Use the option beside the search box.

 

General Troubleshooting Guide

1. Ensure the Printer is Powered On and Connected

  • Make sure the Brother printer is turned on.

  • Check that the WiFi LED is solid (not blinking).

2. Verify Network Connection

  • Your mobile device and printer must be on the same WiFi network.

  • If using Direct WiFi Mode, connect your device to the printer’s WiFi.

3. Check Local Network Permission (iOS Only)

  • On iOS, go to: Settings > Privacy > Local Network

  • Make sure ChMeetings is allowed to access the local network.

4. Restart WiFi or Printer

  • Toggle WiFi off and on on your device.

  • Restart the printer if it's still not found.

5. Incorrect Label size?

If you see an error or misaligned print:

  • Make sure the printer is using a supported roll:

    • 2.4" x 3.9" Name Badge Label

    • 2.4" Continuous Feed

DYMO LabelWriter 450 Not Found In Windows

Currently, CHMeetings supports label printing through the DYMO Web Service integration. Please make sure that:

  • The DYMO Connect software and DYMO Web Service are both installed and running.
  • You are using Google Chrome or Microsoft Edge (recommended).
  • The printer is properly selected in the Label Printer Setup within CHMeetings.
  • If the Web Service is not running, CHMeetings will not detect your printer. You may need to restart the DYMO Web Service (look for the DYMO icon in your system tray and restart it).

Here’s DYMO’s official guide for enabling the Web Service: https://help.dymo.com/s/article/How-to-troubleshoot-DYMO-Web-Service

 

Cannot Print with DYMO LabelWriter Wireless on iOS

If you are unable to print with a LabelWriter Wireless using an iOS device, please make sure that you connect both your iOS device and the printer to the same WiFi network. You will be unable to print by connecting the device directly to the printer, because ChMeetings requires internet access, which is why both must be connected to WiFi. 

 

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