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Troubleshoot The iOS App

  • Updated

Contents

 

Blank Screen When Changing iPhone / iPad

If you have changed your iPhone and see a white / blank screen when opening ChMeetings, you can resolve the issue by uninstalling and reinstalling the Chmeetings mobile app.

Any existing app data is stored on your initial device and can be transferred to the new one, as needed, using Apple’s recommended procedure.

 

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Blank Screen On iPhone / iPad Running iOS 15

If you see a blank screen when opening ChMeetings on an iPhone or iPad device running iOS 15, please uninstall and reinstall the ChMeetings app. This issue has been fixed in ChMeetings 2022.22, and reinstallation should resolve it. If you still have issues, please contact our support team.

 

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Group Messages Only Go To People With iPhones And Display Phone Numbers

When sending group messages from the ChMeetings app on an iPhone, using your mobile plan, you may find that they only go to people who use iPhones. In addition to this, everyone’s phone numbers may be displayed. 


To avoid this, please go to your iPhone’s Settings >  Messages, and toggle off the iMessage and Group Messaging options. This way you’re making sure that your message is going to everyone regardless of the phone they use; and people are getting individual messages that don’t display others’ phone numbers.

 

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My Printer Does Not Display

If you are trying to print from your ChMeetings app (standard or branded) on an iOS device, and your printer is not found, please make sure the following is configured: 

  1. Your mobile device is connected to the same WiFi network as the printer.
  2. The ChMeetings app has permission to use the Local Area Network:
    1. Go to your phone Settings > Apps.
    2. Search for ChMeetings or for the name of your branded app.
    3. Turn on the Local Area Network toggle.

 

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