User Login in ChMeetings is based on the Username, which can be either an email or phone number, depending on how the user was registered.
- In most cases, users register with their email, so their username is their email address.
- However, if a member was invited via text (SMS), their username would be their phone number instead.
If either email or phone login isn’t working for you or your members, it’s likely that the user account was registered with the other. So, try the phone number if the email does not work, and vice versa.
However, users also have the option to change their username to something other than their email or phone. If they do so, but then potentially forget it and try the old one, then the login will not work.
In both cases, Admins can check someone’s registered username from under Users & Roles > Users.