When someone donates to a specific fund for the first time, a follow-up task will be assigned to the giver. This task will run daily at the scheduled time for all new givers.
To configure the follow-up task, follow these steps:
- Select the task type under Settings > Automated Tasks.
- Enter a Name to identify the task,
- Set the Time when the task should run.
- Select a Responsible person for the follow-up,
- Set a Follow-up Action - you can select from those available within your Follow-Up module.
- Set the Days to Add - This lets you set whether you want the task to trigger a number of days after someone gives; and not necessarily the day of the giving (or the following day depending on the time when the donation takes place.)
- Select the Criteria for the follow-up
- Select the Fund to which givers should contribute for this task to trigger.
- Check the checkbox to consider givers as new if they have not contributed within the last 12 months.
- Save the task when ready.
Once enabled, the task will be displayed on your main Automated Tasks screen. You can choose to toggle it on or off later on.