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Push notifications from the ChMeetings mobile app and from your Branded App appear on your phone's lock screen, as banners, and in your phone's notification list. Every notification also appears in the Notifications section of the app.

Who Receives Push Notifications?

Here is how notifications get sent in ChMeetings:

Push notifications go to the ChMeetings mobile app and to Branded Apps on iPhone and Android. Web browsers don't receive push notifications.
Members must be logged in to the app to receive notifications sent to them.
In a Branded App, guests (people who installed the app but aren't logged in) can receive notifications sent to guests.

View and Manage Notifications

You can view current and past notifications right within the ChMeetings main app menu, under the Notifications section.

Here is where you will find a list of notifications for everything from direct notifications you were sent by admins, announcements, assignments you may have within your app, and more.

The context menu for each notification lets you see its details, mark it as read/unread, or remove it. Clicking a notification tile will display the entire notification content or take you to the relevant area of the app that the notification is referring to - e.g. to follow ups, if you are assigned to a follow-up.

You can clear all your notifications from the top right of your screen, right next to the section title. Please be cautious because this cannot be undone. You will be asked to confirm your choice.

The Settings ⛮) icon takes you to your notification settings, where you can adjust the areas of the app for which you want to receive notifications. Just use the toggles to turn notifications on or off for specific features. The settings may differ slightly, depending on your role within the community and the permissions you are granted within the app .

Troubleshooting

If you see notifications in the app's Notifications section but not on your phone, a setting in the app or on your phone is blocking them. To troubleshoot the issue, please work through the sections below in order.

Turn On "Allow Notifications" in the App

Open the ChMeetings app or your Branded App.
Go to Settings > General Settings.
Turn on Allow Notifications.
If your phone asks whether the app can send notifications, tap Allow.

Why Can't I Turn On "Allow Notifications"?

The Allow Notifications toggle stays on only after your phone registers the app for notifications. When the phone can't do this, the toggle switches back off and the app shows one of these messages above the toggle:

Push notifications are disabled: Notifications for this app are turned off in your phone's settings. The toggle is grayed out. Turn on notifications for the app in your phone's settings (see the iPhone and Android sections below), then open Settings > General Settings in the app again.
Notifications are not allowed for this app. Turn them on in your phone's Settings, then try again.: You declined the notification request, or your phone blocks notifications for the app. Turn on notifications for the ChMeetings app in your phone's settings, then turn on Allow Notifications again.
This device couldn't be registered for notifications. Check your internet connection, then try again.: Your phone couldn't complete the registration. Connect to Wi-Fi or mobile data, then turn on Allow Notifications again.

Note: On an iPhone, the app asks for notification permission only once. If you tapped Don't Allow, turn on notifications in the iPhone Settings. The app can't ask again.

Allow Notifications on an iPhone

Open the iPhone Settings.
Tap Notifications.
Tap ChMeetings or your Branded app name.
Turn on Allow Notifications.
Under Alerts, select Lock Screen, Notification Center, and Banners.
Turn on Sounds and Badges.
If you see a Scheduled Summary, select Immediate Delivery so notifications arrive right away instead of in a summary.

Allow Notifications During a Focus Mode

A Focus mode, such as Do Not Disturb, Sleep, or Work, silences notifications from apps that aren't on your allowed list.

Open the iPhone Settings.
Tap Focus.
Tap the Focus you use, for example Do Not Disturb.
Tap Apps (or Choose Apps).
Under Allow Notifications From, tap Add and select ChMeetings or your Branded app.

Allow Notifications on an Android Phone

Before getting started, note that setting names differ slightly between Android phones.

Open Settings.
Tap Apps.
Tap ChMeetings or your Branded app name.
Tap Notifications.
Turn on Allow notifications (on some phones, Show notifications).
If the app lists notification categories, turn on each category and set it to Alert or Default, not Silent. A category set to Silent shows no banner and plays no sound.
To see a dot or count on the app icon, go to Settings > Notifications and turn on Notification dot on app icon (on some phones, App icon badges).

Fix Battery Settings Restricting Notifications on Samsung Phones

Samsung Galaxy phones put apps to sleep to save battery. A sleeping app doesn't receive push notifications until you open it.

Open Settings.
Tap Battery (on some models, Battery and device care > Battery).
Tap Background usage limits.
Tap Sleeping apps. If ChMeetings or your Branded app is in the list, remove it.
Tap Deep sleeping apps. If ChMeetings or your Branded app is in the list, remove it.
Tap Never sleeping apps and add ChMeetings or your Branded app.

You can also go to Settings > Apps > your app > Battery and select Unrestricted.

Group Chat Notifications

Each new Group Chat message sends a push notification to everyone else in the conversation who hasn't muted it.
You don't receive a Group Chat push notification while you have Group Chat open in ChMeetings on any device, including a web browser on a computer. You see new messages as they arrive. Group Chat push notifications start again about two minutes after you leave Group Chat or close the app.
You don't receive a push notification for a message you already read.
To check whether a conversation is muted, open the conversation and tap the Gear (⚙) icon. If you see Unmute, the conversation is muted. Tap Unmute to receive its notifications again.
On an iPhone, Group Chat notifications play your phone's default notification sound. On Android, the sound follows the app's notification settings on your phone.
Group Chat notifications appear on the lock screen and in your phone's notification list when the phone settings above allow them.

Still Not Receiving Notifications?

Make sure you are logged into the app.
Check the app's Notifications section. If the notification is there, the phone settings are blocking it. Repeat the steps for your phone above.
Install the latest version of the app from the App Store or Google Play.
If notifications still don't arrive, contact ChMeetings support. Include your phone model, its operating system version, and the name of the app you use if it is a Branded app.