Contents
- Registering yourself or your family when logged in as a member
- Registering as a guest
- Checking In to an event you registered for
- Self checkout using the kiosk mode
- Canceling your registration
- Cancelling a guest registration
- Getting Refunded for Paid Tickets
Registering yourself or your family when logged in as a member
If you would like to register for an event using your ChMeetings account, please follow the steps below:
Log into your ChMeetings account by accessing your church URL, using https://app.chmeetings.com and finding your church, or using the mobile app.
-
As soon as you log in, you will see your dashboard, containing a list of upcoming events. If an event is visible, but has no registration button, it means that you can attend without registering. If the event is ticket-based, then you will see a Register button next to it. Please click on it to continue.
Note: The list of events contains both one-time and recurring events. When you register for a recurring event, your ticket is only valid for the selected occurrence of that event, not for all of them. For example, if an event takes place weekly, on Mondays, throughout the month of May, and you register for the first Monday, then this is when your ticket is valid. If you want to attend other occurrences, please register for them separately.
Next, you will be taken to the event registration page. Please click on Register.
Next, click Add People.
You will then see a list of people you can register for the event, including yourself. If this is enabled by an Admin, then you will also be able to register your family members. You will see a checkbox next to selected people. Please note that you can only register people that are associated with your profile, as members of your family: Grandparent, Primary, Spouse, Child, Sibling or Other member.
Go through the registration process. Depending on your community’s settings, this might be a simple form that asks you how many people are coming; or a more detailed one that asks you what ticket you’d like to choose, give you discount options for paid events, ask you to donate, etc. The information you might need to go through may be a little different depending on administrative decisions for the respective event.
You can remove people by clicking the Bin icon next to their name. When you’re done, check the summary to ensure everything is correct.
Discounts
If the event you are registering for requires a ticket payment, then you may be able to get a discounted price. Admins decide the amount that is discounted. There are three types of discounts:
Group Discount: Available if you register along with others. There will be a minimum number of people who must register together to get the discount. You must either register along with others in your family or with guests. You cannot register along with other members outside of your family.
Early Bird Discount: Available if you register before a specific date.
Promo Code: If a promo code is active for the event, you will see a field where you can enter and apply it. The code must be valid to be applied.
Mandatory Registration Forms
If any information is required from you before completing the registration process, you may be required to fill out a form before being able to complete the registration process.
Donations
If this option is enabled for the event, you may have the possibility to make a donation when registering for attendance at an event.
Completing Your Registration
When you have added everyone, click Proceed to Payment - if the event is paid. This will take you to the payment processor’s page where you will be submitting your payment information. This is a secure transaction, via a well-established provider (Stripe, PayPal, or Paystack). If the event is free, you will see an option to Confirm Registration.
Your registration is now complete. The event registration page will now show your ticket, along with event information and registered people. There is also a QR Code, which you can download and present when checking in at the event. Please keep in mind that this registration and its QR Code will apply to everyone you add. You will always find this information under My Registrations > Select Event.
Registering as a guest
You will be able to register to an event as a guest (without being a member), but this will only be possible if guest registration is enabled for the event. To register for an event as a guest:
- Go to the church website or chmeetings.com URL (e.g.: yourdomain.com or yourdomain.chmeetings.com)
- On the frontpage, find the event that you want to register to and click on it.
- Click Register, then Register as Guest.
-
Now, add your name, email and phone number, then click Save.
- If the event requires a form to be submitted, you will see Required info needed, Please click this to fill out and submit the form. Afterwards, click Confirm Registration when you are ready.
Checking In to an event you registered for
By name
Many times, all you might need to check in is to mention your name when you arrive.
By presenting a QR code
You might be able to scan a QR code to check in. You can download the QR code for your registration by going to My registrations, then following the steps below:
Find the event you need to check in for and click on it.
You will now see your registration details.
To download your QR Code, please click the Download button, highlighted below.
Please note that if multiple people are added to the same registration, the same code applies to everyone and you only need to present it once. Everyone is checked-in individually, so there is no issue if someone is missing.
Self Check In
If self-check-in is enabled for the event, you can check in by yourself.
If you bring a child who is not part of the group or ministry organizing the event, you can check them in as well.
Kiosk Mode
To self-check-in, using the Kiosk Mode, you can use one of the following methods:
- Enter your phone number, then tap Search. Alternatively, click Tap to Scan. The kiosk device camera will turn on, and you can scan your member's QR code to check in.
- Once the profile is found, click Select.
-
Click Check in at the bottom of the screen.
In-app Self Check In
You can log into your member account and go to Events in the main menu. Check this section for the “Upcoming events in 30 days”.
You should find your event within this section. Press the Check In button next to it.
Select the people who are attending, in case you registered someone else, then click on Check In. Otherwise, once you click Self Check-In, you will see a message that you have been checked in successfully That’s it.
Please keep in mind that Self Check-In will be available 30 minutes before the event’s start time. If you try to check in earlier, there will be a message notifying you that checkinhas not started yet.
Self Check In by scanning the event’s QR code
Your might receive a QR code at the location of the event, which you can easily scan when you get there. To check in using this code:
Press the check-in button next to the event, which this time looks like a person scanning.
Once pressing this button, you will be asked to provide access to your camera. Please provide access to be able to use this feature.
Next, scan the QR code.
You will now be taken to a screen where you can check yourself in. If you have family members linked to your profile and you want to check them in as well, you can do this here.
Self checkout using the kiosk mode
To self-check-in, using the Kiosk Mode, you can use one of the following methods:
-
Enter your phone number, then tap Search. Alternatively, click Tap to Scan. The kiosk device camera will turn on, and you can scan your member's QR code to check in.
- Once the profile is found, click Select.
-
Click Check Out at the bottom of the screen.
Canceling your registration
To cancel your registration to an event, please go to My Registrations, then follow the steps below:
Find the event you need to cancel registration for and click on it.
Click Cancel Registration at the bottom of the event page.
Choose one of the available options: Cancel for a specific person you registered, or cancel all tickets.
Click again on Cancel Registration.
You will be asked to confirm your choice. Please click again on Cancel Registration in the confirmation window.
If you only registered yourself, then once you click on Cancel Registration the first time, you will be taken directly to the confirmation window.
Please note that if you do not see an option to cancel, or see a message that the registration cannot be cancelled, this means that cancellations are disabled, within a certain number of days before the event takes place. You are therefore likely to cancel last-minute.
Cancelling a guest registration
If you have registered as a guest, you will receive an email confirming your registration details. This email will also contain a button to View and Update Your Registration.
Click this button to reach your event registration details page - either in the app, if installed, or in your mobile browser.
On the registration details page, you will find an option to cancel your registration. Please click Cancel Registration and confirm your choice.
Please note that if you do not see an option to cancel, or see a message that the registration cannot be cancelled, this means that your cancellations are disabled, within a certain number of days before the event takes place. You are therefore likely to cancel last-minute.
Getting Refunded for Paid Tickets
If you cancel your registration for a paid event, and you have made an online payment, a refund will be issued automatically, to the same account you have paid with. The time it takes for the amount to reach you may depend on your bank’s and the payment provider’s policies.
If you have paid in cash, by check, or through methods other than online, please get in touch with an administrator to request the refund.